Give feedback (Friends and Family Test)
We'd like to know what you think of Ashley Centre Surgery, and the experience you've had using our services.
This is sometimes called ‘Friends and family feedback’ and you may have been directed here by someone at the practice.
Past results from April 2026
| How was your experience with our practice? | Responses | Percentage (%) |
|---|---|---|
| Very good | 30 | 65% |
| Good | 10 | 22% |
| Neither good nor poor | 5 | 11% |
| Poor | 0 | 0% |
| Very poor | 1 | 2% |
| Do not know | 0 | 0% |
Past results from March 2026
| How was your experience with our practice? | Responses | Percentage (%) |
|---|---|---|
| Very good | 199 | 68% |
| Good | 55 | 19% |
| Neither good nor poor | 17 | 6% |
| Poor | 13 | 4% |
| Very poor | 7 | 2% |
| Do not know | 1 | 0% |
Past results from February 2026
271 responses in January 2026 How was your experience with our practice? Responses Percentage (%) Very good 241 73% Good 54 16% Neither good nor poor 15 5% Poor 241 73% Very Poor 9 3% Do Not Know 1 5%
The most common questions you asked and we said
I was booked a telephone appointment and received a text saying I would be called before 2pm, i wasn't called until 5pm.
We appreciate your comments and apologise for any delays in contact. We run a very busy surgery, and while our doctors do their best to keep to scheduled times, calls can occasionally be delayed due to emergencies or situations in clinics. If you are concerned that you haven’t yet received your call, please contact reception. Rest assured that your care is our top priority, and if a telephone appointment has been booked, you will be called back as soon as possible. Thank you for your patience and understanding
Past results from January 2026
271 responses in January 2026 How was your experience with our practice? Responses Percentage (%) Very good 192 71% Good 56 21% Neither good nor poor 10 4% Poor 6 2% Very poor 4 1% Do not know 3 1%
The most common questions you asked and we said
It takes ages to get through by telephone to the surgery, i haven't got time to wait for so long
We appreciate that our surgery is very busy especially during peak times, We offer three ways for patients to contact us. You can call the surgery, visit the clinic in person, or use our website. The quickest and most direct way to contact us is through www.ashleycentresurgery.co.uk Using our website allows you to access the same services available by phone, but often much faster. Any appointment or triage forms submitted online are sent directly to the Duty Doctor, which helps ensure a quicker response to your medical query or request.
Past results from December 2025
Friends and family test (FFT) form responses for December 2025 Overall How was your experience with our practice? Responses Percentage (%) Very good 142 - 76% Good 29 - 16% Neither good nor poor 7 - 4% Poor 4 - 2 % Very poor 4 - 2% Do not know 0 - 0%
The most common questions you asked and we said
Coming in and going into reception, it would be really good to know who i am speaking to
Thank you for the comment- We have implemented name badges for our reception and surgery teams so patients can easily identify who they are speaking with, helping to improve communication, build trust, and ensure a more personal and reassuring experience.
Past results from November 2025
Friends and family test (FFT) form responses for November 2025 From 208 responses in November Overall How was your experience with our practice? Responses Percentage (%) Very good 148 - 71% Good 42 - 20% Neither good nor poor 7 -3 % Poor 3 - 1% Very poor 0 - 0% Do not know 0 -0%