Unacceptable Behaviour

We believe that patients have a right to be heard, understood and respected.  We understand that people may act out of character in times of trouble of distress however we do not expect that these actions will become unacceptable or abusive. However we also have a duty to protect all our patients and staff from unacceptable or violent behaviour.

There are two processes in place for dealing with unacceptable or abusive behaviour; these are:

•          Managing unacceptable behaviour 

•          Removal of patients  

 The removing violent patients’ or patients with unacceptable behaviour process will be followed if a patient is violent or exhibiting behaviour that makes staff or other patients fear for their safety or is verbally abusive .  This will result in the police being contacted and immediate removal of the patient from the practice register in cases where we believe that such action is needed.

The unacceptable behaviour process will be followed if the practice feels a patient’s behaviour is unacceptable but does not warrant immediate removal from the practice register.

A copy of the practice's Unacceptable Behaviour Policy is available on request.