Dec. 10, 2024

Ashley Centre Surgery Patient Participation Group

10th December 2024

Agenda

1. Attendance and apologies for absence

2. Approval of minutes of last meeting – these will have been circulated and published as draft minutes until formally approved

3. Matters & actions arising

4. Presentation on key topics/guest speaker

5. Information from the practice – Staff updates, KPIs*, appointment and telephone data etc

6. Patient feedback – compliments, complaints and comments, friends and family results, issues raised via FB group, reviews etc

7. Communications* – newsletter items, FB content, website, noticeboard etc

8. Agreed actions

9. Any other business

* items carried over from previous meeting

Not yet published